Is there a more dreaded work environment than the modern-day call centre? The stereotypical image is of hundreds of customer service reps crammed into tiny cubicles, working long, tedious shifts and dealing with irate customers for hours on end. Fostering a culture of engaged, dedicated employees is no easy task in any business, and canRead more
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Your business is only as successful as your employees. If you’re losing staff, then you’re likely losing business too. The high costs of employee turnover are well documented. Frequently recruiting and training new workers has a direct impact on your bottom line, as does the inevitable productivity loss every time one of your staff membersRead more
Homecare is one of the fastest growing areas in the health industry, opening up tremendous opportunities for businesses and agencies that provide personal care services. However the nature of the work, along with the industry’s exponential growth, also provides significant challenges for the home health business owner/manager, particularly when it comes to finding and hiringRead more
Small business is often described as the backbone of the nation’s economy and for good reason. In Canada, for example, 43.8% of the nation’s total workforce is employed by small businesses. Small business growth is key to expanding the economy, and hiring the right people is essential to small business growth, yet many small business ownersRead more