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Hiring at Call Centers

Influencers Discuss: The Do’s and Don’ts of Hiring at Call Centers

By Jan van der Hoop | customer service | Comments are Closed | 28 August, 2018 | 0

According to Gartner survey, 89% of businesses are soon expected to compete mainly on customer experience. At the same time, 62% of companies already view customer experience delivered by the Contact Centers as a competitive advantage (Deloitte), and by the year 2020, customer experience will overtake price and product as a competitive differentiator (Walker). Therefore,Read more

call center HR

Strategies for Success – 3 Key Tips for Call Center Managers

By Jan van der Hoop | customer service | Comments are Closed | 30 June, 2018 | 0

Is there a more dreaded work environment than the modern-day call centre? The stereotypical image is of hundreds of customer service reps crammed into tiny cubicles, working long, tedious shifts and dealing with irate customers for hours on end. Fostering a culture of engaged, dedicated employees is no easy task in any business, and canRead more

Small business hiring

Hire Employees That Stay! Employee Retention Tips for Small Businesses

By Jan van der Hoop | Small Business Hiring | Comments are Closed | 8 May, 2018 | 0

Your business is only as successful as your employees. If you’re losing staff, then you’re likely losing business too. The high costs of employee turnover are well documented. Frequently recruiting and training new workers has a direct impact on your bottom line, as does the inevitable productivity loss every time one of your staff membersRead more

Hiring homecare workers

5 Key Steps To Follow When Hiring Homecare Workers

By Jan van der Hoop | Healthcare Hiring | Comments are Closed | 26 April, 2018 | 0

Homecare is one of the fastest growing areas in the health industry, opening up tremendous opportunities for businesses and agencies that provide personal care services. However the nature of the work, along with the industry’s exponential growth, also provides significant challenges for the home health business owner/manager, particularly when it comes to finding and hiringRead more

Recruiter and people waiting for job interviews, full length

Hiring Sales Reps: Influencers Discuss Traits to Look For and Traits to Avoid

By Jan van der Hoop | Sales Hiring | Comments are Closed | 11 April, 2018 | 0

If you’re currently hiring sales representatives for your organization, it is best to be as informed as possible on what you need to know before you make a decision. Sales reps are after all, the driving force behind any company’s growth and success. Here’s what five sales influencers had to say when we asked themRead more

tips hiring small business

What You Need to Know Before Hiring For Your Small Business

By Jan van der Hoop | Retail Hiring, Sales Hiring | Comments are Closed | 5 April, 2018 | 0

Small business is often described as the backbone of the nation’s economy and for good reason. In Canada, for example, 43.8% of the nation’s total workforce is employed by small businesses. Small business growth is key to expanding the economy, and hiring the right people is essential to small business growth, yet many small business ownersRead more

challenges hiring sales teams

7 Biggest Challenges in Recruiting a Great Sales Team

By Jan van der Hoop | Sales Hiring | Comments are Closed | 26 February, 2018 | 0

Sales are the lifeblood of every company – no matter the product or service being sold, no matter the industry. In fact, Full-time sales positions constitute 13% of all jobs in the United States, and the best applicants will be removed from the job pool within just 10 days (Source). The success of any business directly results from hiringRead more

how to hire best customer service reps

How to Hire the Best Customer Service Reps

By Jan van der Hoop | customer service | Comments are Closed | 13 February, 2018 | 0

Hiring a great customer service representative for your company does not have to be difficult but you do need to make sure that you are looking for the right qualities. Getting the right people for this type of role is imperative because they will be representing you and your company to your customers. You wantRead more

sales hiring statistics

10 Stats Every Sales Hiring Manager Should Know

By Jan van der Hoop | Sales Hiring, Workforce Statistics | Comments are Closed | 25 January, 2018 | 0

Since 2010, the unemployment rates in both the United States and Canada have been trending downward. Although this is great news for job applicants, low unemployment rates translate to fewer individuals in the applicant pool, which makes it increasingly difficult for hiring managers to attract quality employees to fill positions and retain top talent. Now, more than ever, itRead more

retail hiring stats

10 Stats Every Retail Hiring Manager Should Know

By Jan van der Hoop | Retail Hiring, Workforce Statistics | Comments are Closed | 25 January, 2018 | 0

As a retail hiring manager, you know how important it is to stay on top of current hiring trends. More than ever, companies are focusing on an outstanding customer experience and those who help deliver it. Consider the following statistics: About 15.2 million people were employed in the retail sector as of May 2013, the last yearRead more

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Recent Posts

  • Influencers Discuss: The Do’s and Don’ts of Hiring at Call Centers
  • Strategies for Success – 3 Key Tips for Call Center Managers
  • Hire Employees That Stay! Employee Retention Tips for Small Businesses
  • 5 Key Steps To Follow When Hiring Homecare Workers
  • Hiring Sales Reps: Influencers Discuss Traits to Look For and Traits to Avoid

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