According to Gartner survey, 89% of businesses are soon expected to compete mainly on customer experience. At the same time, 62% of companies already view customer experience delivered by the Contact Centers as a competitive advantage (Deloitte), and by the year 2020, customer experience will overtake price and product as a competitive differentiator (Walker). Therefore,Read more
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Is there a more dreaded work environment than the modern-day call centre? The stereotypical image is of hundreds of customer service reps crammed into tiny cubicles, working long, tedious shifts and dealing with irate customers for hours on end. Fostering a culture of engaged, dedicated employees is no easy task in any business, and canRead more
Your business is only as successful as your employees. If you’re losing staff, then you’re likely losing business too. The high costs of employee turnover are well documented. Frequently recruiting and training new workers has a direct impact on your bottom line, as does the inevitable productivity loss every time one of your staff membersRead more
Homecare is one of the fastest growing areas in the health industry, opening up tremendous opportunities for businesses and agencies that provide personal care services. However the nature of the work, along with the industry’s exponential growth, also provides significant challenges for the home health business owner/manager, particularly when it comes to finding and hiringRead more
If you’re currently hiring sales representatives for your organization, it is best to be as informed as possible on what you need to know before you make a decision. Sales reps are after all, the driving force behind any company’s growth and success. Here’s what five sales influencers had to say when we asked themRead more
Small business is often described as the backbone of the nation’s economy and for good reason. In Canada, for example, 43.8% of the nation’s total workforce is employed by small businesses. Small business growth is key to expanding the economy, and hiring the right people is essential to small business growth, yet many small business ownersRead more
Sales are the lifeblood of every company – no matter the product or service being sold, no matter the industry. In fact, Full-time sales positions constitute 13% of all jobs in the United States, and the best applicants will be removed from the job pool within just 10 days (Source). The success of any business directly results from hiringRead more
Hiring a great customer service representative for your company does not have to be difficult but you do need to make sure that you are looking for the right qualities. Getting the right people for this type of role is imperative because they will be representing you and your company to your customers. You wantRead more
Since 2010, the unemployment rates in both the United States and Canada have been trending downward. Although this is great news for job applicants, low unemployment rates translate to fewer individuals in the applicant pool, which makes it increasingly difficult for hiring managers to attract quality employees to fill positions and retain top talent. Now, more than ever, itRead more
As a retail hiring manager, you know how important it is to stay on top of current hiring trends. More than ever, companies are focusing on an outstanding customer experience and those who help deliver it. Consider the following statistics: About 15.2 million people were employed in the retail sector as of May 2013, the last yearRead more